If you need to rearrange or cancel your appointment for any reason please call the salon with as much notice as is practicable on 01482 645845, if out of hours please leave a voicemail message. You can also make changes to your appointment online / via the app up to 24 hours before your appointment. Please do not cancel by Facebook to avoid delays in your message being received.
We appreciate that sometimes ‘life happens’ and cancelling your appointment is an unavoidable last resort but we respectfully ask that you provide us with a minimum of 24 hours’ notice to rearrange or cancel your appointment. We all know how disappointing it can be if you cannot get in for your treatment at your desired time, but with 24 hours’ notice we have a chance to offer your slot to another client on the waiting list. With this in mind, please familiarise yourself with our cancellation policy;
By making an appointment with us you agree to the terms set out in our cancellation policy as detailed below;
If an appointment has been rearranged or cancelled with less than 24 hours notice or the client does not attend their appointment (‘no-show’) then 50% of the cost of the booking will become due immediately without exception;
For appointments made by telephone or at reception, a 50% deposit may be required to secure the booking and you will be asked for this at the point of booking. If the appointment is cancelled with less than 24 hours notice (or 7 days notice for group bookings / packages totalling over 3 hours long) or is a ‘no-show’ the full deposit will be retained. Please do not be offended if you are asked to pay a deposit, this is standard procedure. You will be asked to pay a deposit if any of the following apply;
It is your first appointment with us
You have booked an appointment of over 1.5 hours
You have booked for multiple people
You have booked certain treatments which could include but not limited to; Lipofirm, some Eyelash treatments and some facials.
You have cancelled with insufficient notice or not attended an appointment on two or more occasions.
If a deposit has not been taken then 50% of the value of the appointment will become immediately due. This may be paid by card or cash. We also reserve the right to deduct the value from the balance of an outstanding gift voucher or salon account balance (including pre-payments and course balances). If none of these options are possible we will add this amount to your next bill.
If booked through the salon app or online booking system a ‘test’ payment will be taken from your registered card to secure the booking (this amount will be deducted from your final bill). Please be aware that late cancellation under 24-hour notice or ‘no shows’ will be charged through this card automatically in line with our cancellation policy.
If you have paid a deposit and have given adequate notice to rearrange your appointment the deposit will be allocated to the new appointment. If you have paid a deposit but need to cancel with adequate notice we will allocate the deposit to your salon account to spend at a future date or give you a refund.
In the unlikely event that a client repeatedly cancels with inadequate notice or is a repeat ‘no-show’ we reserve the right to refuse future appointments.