Covid 19 guidance

Client COVID-19 Guidance

Beauté 21 Coronavirus (COVID-19) Infection Prevention & Control Policy For Clients


Our priority is to keep our clients and staff as safe as possible and during our temporary closures we have implemented a number of changes which we would like to share with you in this document. We hope that our new protocols will give you the assurance and confidence you need to come and enjoy your treatments again when we reopen.

I have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. In addition, all staff have completed refresher training in salon hygiene and specific training on COVID-19 best practise to supplement the existing knowledge that they already exercise daily in the salon.

We have implemented a number of changes in the way that we operate that you will notice when you next visit, this will ensure that your visits to the salon are as safe and enjoyable as possible whilst following Government and Industry guidelines at this difficult time.

We continue to monitor the government guidance and make changes where possible. 

We ask that all clients read this document before their first visit after our re-opening, if you have any questions please do not hesitate to call us prior to your appointment.

Booking Appointments

To book your appointments please call the salon or use our online booking system.

If any of our staff have COVID 19 they will self-isolate immediately and not come into the salon. This may mean that your therapist may change without prior notice or regrettably we may need to rearrange your appointment. We appreciate that this may be inconvenient but I am sure that all clients will be understanding in the current situation.

Arriving at the salon

If you have COVID 19 we kindly ask that you do not attend your appointment until you are testing negative. We have temporarily relaxed our booking terms and conditions and you will not be charged for any appointments which you cancel / rearrange due to you having covid. You may be asked to provide proof and only applies if you have COVID. 

We are now emailing out your client record card to be completed and signed ahead of your appointment which you can complete on your own device.

Please sanitise your hands when entering the salon using our sanitiser placed at the entry. There is also sanitiser throughout the salon for you to use regularly.


Our therapists are still wearing masks during your treatment. Please feel free to do the same especially during close contact treatments like brows and lashes. 


We can only accommodate a certain number of clients and staff in the salon at one time to maintain social distancing which we are carefully planning out with each staff rota and booking. Therefore, it is vital that you please come alone to your appointment, we cannot allow children of any age to accompany parents or people who are collecting clients to wait in the salon under any circumstance.

We now have Perspex screens in place at reception, please speak to our receptionist through the screen and not in the walking space to the side of the desk.

Our staff understand the importance of hand hygiene and we will ensure that we wash our hands in according with NHS recommendations before the start of your treatment.

We will do everything in our power to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let us know and we will do what we can to accommodate you.

We will open windows or doors where possible to allow good ventilation and fresh air flow.

please be assured that all towels and bedding are changed after each client and work surfaces / areas sanitised. 

After the treatment

In order to avoid the handling of cash, We would prefer card payment where possible. This will be in the form of contactless payments where possible and our card machine will be regularly sanitised between uses.

If you would like to tip your therapist (thank you!), the procedure will still need to be cash only as, unfortunately, we do not have a facility to accept tips by card. We will ask that you place it directly into their personal tip jar, which is regularly sanitised, to minimise any contact..

Cleaning & Sanitising

All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety.

Wherever possible we will utilise environmentally friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.

We have, of course, increased the frequency of cleaning in the salon including making sure that ‘touch zones’ i.e. common surfaces, toilets, door handles etc. are wiped clean using disinfectant products between each client / every hour.

We can confirm that the laundering of salon towels and uniforms is a priority, we can assure you that all salon laundry is washed after every use using detergent and anti-bacteria solutions.

All disposable items are bagged and safely removed from the treatment area between each client.


All of these procedures have been implemented for your safety and that of our staff. We will continue to monitor advice from the Government, the beauty industry and the NHS regarding safe practice and will amend our new protocols as necessary.

Thank you for reading and for your understanding. If you have any questions, queries or suggestions please do not hesitate to contact us on 01482 645845.

We look forward to welcoming you soon.

Best Regards

Emma Harman
31st July 2020

*updated 27/01/2021*

*updated 8/3/22