Online orders

For information about returns, exchanges and deliveries, you can click here to read our policies.

Salon appointments

Get ready to be pampered! Here's some of our FAQS.

We have an online booking system where you can make, cancel and check your appointments. We work on an appointments-only basis.

Please be aware when booking online, a small deposit will be taken. This deposit will be taken off your treatment total but late cancellation under 24-hour notice or no shows will be charged through this card automatically in line with our cancellation policy.

Alternatively, please call on our team on 01482 645845 for other booking options.

In order for us to be able to recommend the best treatments for you, we highly recommend our complimentary new client induction, which involves a tour of the salon, a complimentary skin consultation, patch testing and a goody bag. Please call reception on 01482 645845 to book your first appointment and this free service will be added.

We ask that you aim to arrive at least 5 minutes prior to your treatment (or 10 minutes for new clients) as your appointment time is the start time of your treatment. Regretfully time constraints dictate that treatments may need to be cut short if you are late and you will still be charged for the full treatment.

All parking is on-street with some restrictions in front of the salon, so we recommend that you allow time to find a space, especially during peak times.

Although we do our best to avoid this and it’s very unlikely, there may be an occasion when your therapist is running behind and we apologise for this, no time will be taken from your treatment.

You can view our cancellation policy here.

A 50% deposit will be taken for all packages and large appointments over 2-hours on booking. This deposit is refundable if the client has given over 7 days’ notice to cancel. 7 days is also required to rebook an appointment without charge.

On the rare occasion that your appointment needs to be rescheduled due to staff absence we will endeavour to accommodate you as close to the original appointment time as possible with another therapist. We can assure you that cancelling your appointment with our apologies will always be our last option and we will make you aware of the change with as much notice as is practicable.

You can view our full client COVID-19 guidance here.

Salon etiquette

Paying us a visit? You may find this information handy.

To make the most of your 'you time' and maintain a relaxed atmosphere for your fellow clients we ask that you adhere to our policy on mobile phones and devices; please keep them on silent mode or turned off at all times and refrain from taking phone calls in the salon, this includes treatment rooms as you can still be heard in other treatment areas.

As we have limited space in our waiting areas we kindly request that you don’t bring anyone in with you unless they are receiving treatments.

We understand that sometimes it is unavoidable, but respectfully ask that clients do not bring children with them to their appointments where possible; all children brought into the salon must be well behaved, tidy and considerate of other clients. It is not possible to leave children in waiting areas during your treatment; they must be supervised by you at all times.


Personal details and medical history

Discover more about what information we need and why we need it.

All new clients will be required to fill in a confidential consultation card and we may ask you to update them from time to time. These need to be filled out honestly as some treatments and products may not be suitable for you. All new clients need to arrive at least 10 minutes prior to their appointment to allow time to fill in a consultation card.

Absolutely, we have a large range of treatments that are suitable or can be adapted for pregnancy or breastfeeding. It is vital that you make us aware, in confidence, if you are / could be pregnant or are breastfeeding, even if it's early on. There are some treatments and products in the salon that aren’t suitable for you and your safety is of utmost importance to us.

Please speak to us, preferably before attending your appointment, to ensure that the treatment is still suitable. If your therapist feels that a treatment is unsuitable for you due to your circumstances including any medical / skin / nail conditions they will not perform the treatment but will endeavour to offer a suitable alternative if possible, charges may still apply. We recommend that you speak to us about the suitability of a treatment before booking if you are unsure.


Please ensure that we hold your up to date contact details, we may use these to contact you regarding your treatment and also to send you appointment reminders. Occasionally we will also send you a salon newsletter or details of offers, of which you can opt-out if you wish.

Treatments

Here's a selection of the most popular questions we're asked about treatments.

Your therapist will go over any treatment specific aftercare with you during your appointment. If you are unsure of anything please do not hesitate to ask your therapist or call us.

Please speak to our receptionist who will be happy to book you in for our free Skin Consultation Service where you will be advised on a bespoke course of facials and / or home care prescription to ensure that you are getting the best from your routine. Available to all clients: 01482 645 845.

We usually recommend waxing appointments every 4-5 weeks, however everyone is different, speak to your therapist to ensure your appointments and timings are specific to your requirements. If you are unsure on hair length please come into the salon prior to booking and we will be happy to advise you. If you arrive for your appointment and we feel that the hairs are not long enough for the treatment that you have booked we will make you aware of this and, whether or not you decide to go through with your treatment, you will still be charged for the full appointment.


If you have gel nails or acrylics that need removing please book in for our gel nail soak off or acrylic removal service with your treatment. The removal process can take some time and we will not have adequate time to complete your treatment if you do not book for a soak-off / removal, but you will still be charged for the full treatment. Please be aware that we do not remove or infill acrylic nails that have been applied elsewhere. If your nails are in poor condition or you have recently had acrylic nails removed we may not be able complete your nail appointment in full depending on the nail condition but you will still be charged in full. Please call us if you are unsure which treatment to book and we will be happy to advise you.

We advise that clients with fungal infections including verrucas and athlete's foot do not have treatments in the area and see their GP or pharmacist.

This is to ensure that you do not have a reaction to the dyes / solutions used in our tinting / lash treatments which vary between salons and brands. We will not carry out a treatment until 48-hours after the patch test has been carried out for your safety. If you have booked online for the first time and have been prompted to book a patch test please call us to ensure there is time before your treatment. We are now offering patch tests to new clients during their client induction to ensure that all tests have been carried out if they wish to book any tinting / lash treatments in the future.

Unfortunately we cannot top-up or remove a set of lashes that have been done elsewhere, regardless of brand. If you would like to have your lashes redone at Beauté 21 please wait for the last set to fall off before booking in for your first full set with us.

We recommend that you wear dark, loose fitting clothing and avoid wearing perfume, deodorant and moisturiser to your appointment. If you need to wax or shave please do so at least 24-hours before your treatment and avoid using oil based products from 24-hour before treatment, until your tan has completely faded.

You will receive a Treat Card at your first appointment and collect points for the following:

- 1 point for every £1 you spend on products and treatments in the salon
- Double points at your next appointment if you rebook on check-out
- 100 points for referring a friend
- 40 points for leaving a review on social media
- 20 points if you leave a #salonselfie with your review

For every 500 points collected a £5 credit will be applied to your salon account for you to spend on products within the salon’s shop.

You will only receive your points on the day if you have your Treat Card with you. You don’t receive points for the purchase of courses (as a discount has already been applied) or gift vouchers.